Welcome to Mattr360 (“Company,” “we,” “our,” or “us”). These Client Terms of Service (“Client Agreement”) govern the rights and obligations of clients (“you,” “your,” or “Client”) who engage, access, or utilize the services and platform offered by us (collectively, the “Services”). By registering as a Client and using our Services, you acknowledge and agree to be legally bound by the terms of this Client Agreement, along with our general Terms and Conditions and Privacy Policy, as applicable. If you do not agree with any part of this Client Agreement, you must refrain from accessing or using our Services.
1. DEFINITIONS
I. “Platform” refers to the website and online service operated by Mattr360 that connects Clients with legal professionals.
II. “Client” refers to any individual or entity seeking legal services through our Platform.
III. “Legal Professional” refers to independent lawyers, advocates, or legal consultants registered on our Platform to provide services to Clients.
IV. “Legal Experts” shall mean individuals who possess specialized knowledge, qualifications, or professional experience in the field of law or allied areas (such as taxation, compliance, corporate advisory, intellectual property, etc.), but who may or may not be enrolled as an Advocate under the Advocates Act, 1961. Legal Experts registered on the Platform may provide consultancy, research assistance, drafting, or advisory services within their area of expertise, subject to applicable laws and regulations.
V. “Law Students” shall mean individuals currently pursuing a degree or recognized course in law from any accredited university, college, or institution in India or abroad. Law Students may participate on the Platform only to provide permissible support services, such as legal research, legal drafting (non-advisory in nature), preparation of documents, or other academic or clerical assistance, under supervision or in non-advisory capacity, and shall not represent themselves as Advocates or provide legal opinions/representation.
VI. “Advocate” shall mean individuals who are duly enrolled with a State Bar Council under the Advocates Act, 1961, and are authorized to practice law in India. Advocates registered on the Platform may provide legal consultancy, advice, drafting, and representation services in accordance with their professional license, subject always to the Bar Council of India Rules and applicable ethical obligations.
VII. “User” refers to both Clients and Legal Professionals using the Platform.
VIII. “Service Provider” or “Legal Professional” refers to any individual or entity registering as a legal professional or advocate or lawyer or law student on the Company’s platform
2. NATURE OF SERVICES
I. The Platform operates solely as a facilitative and intermediary service, enabling Clients to connect with independent legal professionals, including Advocates, Lawyers, Legal Consultants, and, where appropriate, qualified law students for limited drafting and research-related assignments. The Company itself does not provide direct legal advice or representation in any manner.
II. The Platform offers access to a wide spectrum of legal and ancillary services, covering diverse branches of Indian law, including but not limited to civil, criminal, corporate, commercial, property, intellectual property, family, labor, taxation, regulatory compliance, and dispute resolution matters. Ancillary services may include drafting, vetting, negotiation assistance, legal research, and consultancy support.
III. Clients may, at their discretion, avail free preliminary consultation, which is arranged by the Company solely through its registered pool of independent lawyers. Such consultation is strictly for informational purposes and shall not constitute legal advice by the Company.
IV. Services may be delivered either through online/virtual mediums or through offline/in-person engagement, depending on the requirements of the Client and the nature of the matter. The mode of delivery shall be determined on a case-to-case basis in consultation with the relevant professional.
V. All professionals engaged through the Platform operate in their independent capacity, and the Company does not control, supervise, or guarantee the quality, accuracy, legality, or outcome of the Services rendered. The Company shall not, under any circumstances, be held responsible or liable for any act, omission, advice, service, or representation made by such independent professionals.
VI. The Services are presently restricted to matters governed under the laws of India. In the event the scope of Services is extended to cross-border or foreign legal matters, the Company shall duly notify all users of such expansion.
3. SERVICES OFFERED
I. Our Platform facilitates the connection between Clients and Legal Professionals for various legal services. We do not provide legal services ourselves.
II. We act as an intermediary by providing a marketplace for Clients and Legal Professionals to engage with one another.
III. All legal services are provided solely by independent Legal Professionals. We are not responsible for the quality, accuracy, or outcome of any legal services provided.
4. GENERAL TERMS
I. All of the materials and information on the Website are provided for informational purposes only, and may not reflect current legal developments or variances in the law of different jurisdictions. The materials and information on the Website do not necessarily reflect the opinions of the Lawyers of the Law Firms, their partners, clients or affiliates. The information in the Website is not guaranteed to be correct, complete or up to date. The mere receipt of an e-mail from or a ‘post’ on the Website does not create an Lawyer-client relationship. The applicable Lawyer or Law Student or Legal Professional or Law Firm or Legal Expert or a person with legal skills is solely responsible for providing its services to you, and you agree that Mattr360 shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of such services (including, without limitation, claims based on malpractice). You agree that any claim arising out of your relationship with a Lawyer or Law Student or Legal Professional or Law Firm or Legal Expert or a person with legal skills because Mattr360 is doing nothing more than aggregating all kind legal service demand generated on the website for the registered Lawyer or Law Student or Legal Professional or Law Firm or Legal Expert or a person with legal skills to enable their respective practices, neither Mattr360 nor any of its licensors or affiliates shall be included within any such claim.
II. In Mattr360, Lawyer or Law Student or Legal Professional or Law Firm or Legal Expert or a person with legal skills using Mattr360 to provide online consultations (collectively “Lawyers”), Affiliates and Third-party providers (collectively “Affiliates”) would serve you to the best of their ability as specified under these Terms and Conditions.
III. In Mattr360, any Lawyer, Law Student, Legal Professional, Law Firm, Legal Expert, or individual with legal skills, who have registered with the website (collectively referred to as “Service Providers”), shall provide services to you in accordance with these Terms and Conditions, as mentioned in this Client terms of service and to the best of their professional ability.
IV. Mattr360 (the owners and the employee staff of the Website) and third- party professionals who offer services through the Website accept no responsibility for any medical, legal or financial events or outcomes related to services achieved through the use of the Website.
V. Mattr360 does not guarantee that a web-based consultation, over-phone consultation or in-person / video consultation is the appropriate way to resolve/ solution for your particular problem.
5. ELIGIBILITY
I. To use the Services, you must be at least 18 years old and capable of entering into a legally binding agreement. By using the Services, you represent and guarantee that you meet these eligibility requirements.
II. In the case of minor Consumers (under eighteen (18 years), a parent or guardian must accept this Agreement and guide all consultations under the services offered.
III. The User takes full responsibility for ensuring that the information submitted is accurate. Mattr360 shall make no effort to validate any information provided by the Consumer for use in Services concerning content, correctness or usability. We with the intention to provide the best service possible, could ask you to share more information as and when needed.
6. HOW DOES IT WORK?
I. Upon submission of an enquiry by the Client, the Company’s service team shall conduct a preliminary assessment of the matter. Where required, the Client may be requested to provide such additional information, documents, or clarifications as may be necessary for the preparation of a preliminary brief.
II. Based on the assessment, the service team shall identify and assign a legal professional whose expertise aligns with the specific requirements of the Client’s matter. The engagement of the legal professional shall commence only upon confirmation of mutual consent by both the Client and the assigned legal professional with respect to the scope of services, applicable fees, and other relevant terms.
III. If you taking any kind of Service at Mattr360, you will be charged a fee. The fee paid by you is paid to the Lawyer and is a payment by which you compensate the Lawyer for the time spent in providing you with services in a limited-scope Lawyer-client relationship. The fee is also intended in part to cover Mattr360’s technology maintenance and other costs involved in operating the Website business. The fee paid towards paid services is only towards the scope defined under the services offered for that particular booking and post the consultation, you may or may not engage the Lawyer directly towards any further services you wish to avail from the respective Lawyer. Mattr360 is no way, directly or indirectly responsible for the consultation and assistance provided by the Lawyers. Once you pay the fee and your booking is confirmed, you are intimated about the same via email, SMS and / or phone.
IV. WE DO NOT IN ANY WAY SOLICIT, ENDORSE, PROMOTE ANY INDIVIDUAL REGISTERED ON WEBSITE. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH INFORMATION.
7. USER RESPONSIBILITIES
I. Accuracy of Information: Users shall provide true, accurate, complete, and updated information at the time of registration and throughout their use of the Platform. Users shall not impersonate any person or entity, misrepresent their identity, or provide false or misleading information.
II. Permitted Use: Users agree to use the Platform solely for lawful purposes and in accordance with these Terms. Users shall not engage in any activity that may:
a) Disrupt, damage, or interfere with the proper functioning or security of the Platform;
b) Involve spamming, unauthorized advertising, solicitation, or any commercial activity not expressly permitted;
c) Constitute hacking, data scraping, reverse engineering, or other unauthorized access or use of the Platform; or
d) Promote or involve any unlawful, fraudulent, abusive, defamatory, or unethical activity.
III. Confidentiality and Non-Circumvention: Users shall maintain the confidentiality of all communications, consultations, documents, and legal drafts accessed through the Platform. Users are strictly prohibited from directly engaging with or soliciting service providers introduced through the Platform, with the intent of bypassing the Platform or avoiding payment of fees or charges due.
IV. Payments and Fees: Users shall ensure timely payment of all fees and charges applicable to the services availed through the Platform. Failure to make payments in accordance with the prescribed terms shall result in the User’s name being placed on a blacklist maintained by the Company, in addition to any other remedies available under law or these Terms.
V. Legal and Regulatory Compliance: Users shall comply with all applicable laws, rules, and regulations, including but not limited to the Information Technology Act, 2000, the Indian Contract Act, 1872, and any other relevant legal provisions while using the Platform.
VI. Responsibility for Actions: Users acknowledge and agree that they are solely responsible for their conduct, communications, and actions undertaken through the Platform, including the accuracy of information provided, compliance with applicable laws, and any consequences arising therefrom.
8. INDEPENDENCE OF LAWYERS
VII. The opinions, statements, answers (collectively “consultation”) provided by the Lawyers via Mattr360 are solely the individual and independent opinions and statements of such individuals and do not reflect the opinions of Mattr360, its affiliates or any other organizations or institutions to which such Lawyer or such specialist or professional is affiliated or provides services. Mattr360 does not recommend or endorse any specific Lawyers, products, procedures, opinions, or other information that may be mentioned on Mattr360 or by a licensee of Mattr360. MATTR360 is a technology platform to allow individual professionals to list themselves in order to have an access to demand in addition to their causal offline work.
VIII. The inclusion of professionals and specialists on Mattr360 or in any professional directory on Mattr360 does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. Such information is provided on an ‘as-is’ basis and Mattr360 disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
IX. You agree that you understand Lawyers who participate in the Mattr360 are not employed by or agents of Mattr360. Although Mattr360 does require Lawyers to provide basic information about themselves to Mattr360 and although Mattr360 does rely upon and pass on this information to Users for their use, Mattr360 does not separately verify this information and makes no representations as to the qualifications of any Lawyers. No listing of any Lawyer on this Website, and no information of any kind or answers provided by any Lawyer, constitutes an endorsement, recommendation or referral of any Lawyer.
X. In connection with their participation on Mattr360, Lawyers do make certain representations and warranties regarding the information they provide about the jurisdictions in which they are licensed to practice their profession and in good standing. Nevertheless, you are encouraged to investigate or perform your own due diligence concerning the Lawyers and their qualifications.
XI. No representation is made that the quality of the professional services to be performed is greater than the quality of professional services performed by other Lawyers. We urge all potential clients to make their own independent investigation and evaluation before any Lawyer is being considered.
9. PROTECTION OF PROPRIETARY INFORMATION
I. You acknowledge and agree that the Website, including all content, design, software, features, databases, documentation, graphics, logos, text, and any other materials made available through the Website or Services, contain confidential and proprietary information, trade secrets, and other intellectual property owned exclusively by Mattr360. Such materials are protected under applicable copyright, trademark, and other intellectual property laws of India.
II. You agree not to:
a) Copy, reproduce, store, modify, republish, upload, post, transmit, sell, rent, lease, loan, distribute, translate, display, or otherwise make available any portion of the Website or Services in any form, except as expressly permitted under this Agreement.
b) Attempt to reverse-engineer, decompile, disassemble, or otherwise discover the source code, algorithms, or architecture of the Website or its Services.
c) Create derivative works, compilations, or commercial products based on the Website, its design, content, or Services.
d) Use the Website, Services, or any information obtained therefrom for any purpose that infringes or violates the intellectual property rights, proprietary rights, or trade secrets of Mattr360 or any third party.
e) Remove, alter, or obscure any copyright notices, trademarks, service marks, or proprietary notices displayed on the Website or Services.
f) Use automated systems, bots, scraping tools, or manual processes to extract or harvest data, including but not limited to information about clients, advocates, professionals, or service listings.
g) Use the Website for unsolicited communication, spam, or any activity prohibited under applicable Indian laws.
III. Except for your personal case-related data and documents, all rights, titles, and interests in the Website, Services, databases, content, software, and materials remain the exclusive property of Mattr360.
IV. If you believe that any content on our Website infringes your copyright or other intellectual property rights, you may contact us to request removal of such content.
V. Violation of this clause may result in suspension or termination of your work/ service that is to be provided by us and may subject you to civil and/or criminal liability under applicable laws of India.
10. SERVICE PROVIDER RELATIONSHIP
I. The Service Provider has an engagement with the Company, which is on a principal-to-principal basis, as an independent service provider, and nothing contained in this Agreement shall be construed to create any association, partnership, joint venture, employment, agency, fiduciary, or other relationship between the Company and the Service Provider.
II. The Service Provider shall retain full control and discretion over the manner, means, and methods of providing the services, including working hours and mode of service delivery, provided that such services are performed in compliance with applicable laws, rules, regulations, and professional/ethical standards governing the Service Provider’s practice.
III. The Service Provider shall be solely responsible for obtaining and maintaining all requisite registrations, licenses, approvals, and permits, as well as for payment of all applicable taxes, levies, and statutory dues arising from the performance of services under this Agreement. The Company shall have no liability whatsoever in respect of the same.
11. PAYMENT TERMS
I. Payment Obligation: The Client acknowledges and agrees that once services are engaged through the Company’s Platform, the Client’s obligation to make payment shall be absolute, unconditional, and non-contingent. Any dissatisfaction or complaint regarding the services rendered by the Service Provider shall be raised exclusively through the Platform’s grievance mechanism, and under no circumstances shall such complaint operate as a ground to withhold, delay, or set-off payments due to the Company.
II. Payment Schedule:
a) For all transactions with a value of up to INR 2,000 (Indian Rupees Two Thousand only), the Client shall make one hundred percent (100%) advance payment at the time of confirmation of services.
b) For all transactions above INR 2,000 (Indian Rupees Two Thousand only), payments shall be made in two tranches:
Fifty percent (50%) of the agreed fees shall be payable at the time of confirmation of services; and
The balance fifty percent (50%) shall be payable upon satisfactory completion of the services, as confirmed by the Platform.
III. Taxes and Statutory Deductions: All fees payable by the Client shall be exclusive of applicable taxes, levies, cess, and statutory deductions, including but not limited to Goods and Services Tax (GST) and withholding tax/TDS. The Client shall be solely responsible for bearing and remitting such taxes in addition to the fees payable to the Company.
IV. Convenience Fees: The Client agrees to pay, in addition to the professional fees of the Service Provider, a convenience fee ranging between fifteen percent (15%) to twenty percent (20%) of the total professional fees, as determined by the Company at its sole discretion on a case-to-case basis. Such convenience fee shall cover, inter alia, costs of access to the Platform, technology infrastructure, security compliance, payment processing charges, client support services, administrative overheads, and other facilitation services. The Client acknowledges that such convenience fee is a legitimate charge for the Company’s services and not a fee-sharing arrangement with the Service Provider.
V. Mode of Payment: All payments by the Client shall be made exclusively through the Company’s designated Platform and payment gateways. Under no circumstances shall the Client make any direct payments, whether in cash or otherwise, to the Service Provider. Any breach of this obligation shall constitute a material breach of this Agreement and entitle the Company to terminate the Client’s account and pursue legal remedies.
VI. Late Payment & Consequences of Default:
VII. In the event of any delay or default in payment by the Client:
a) The Company shall be entitled to levy interest on the overdue amount at the rate of eighteen percent (18%) per annum, calculated on a daily basis from the due date until the date of actual payment;
b) The Company may suspend, restrict, or terminate the Client’s access to the Platform and/or any ongoing services; and
c) The Company shall be entitled to pursue any and all remedies available under law for recovery of such dues, including recovery of costs, expenses, and legal fees incurred.
VIII. Invoice & Receipt: The Client shall receive invoices and/or receipts in such form and manner as may be prescribed by the Company from time to time. No service shall be deemed confirmed until the prescribed payment is successfully received by the Company and acknowledged by way of a valid invoice or receipt.
12. ELECTRONIC PAYMENT
I. Mattr360 may from time to time, contract with third party payment banks to open nodal bank account under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery Legal Professionals or Lawyers, mobile payment Legal Professionals or Lawyers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.
II. You agree, understand and confirm that the bank / debit / credit card details provided by you for availing services of Mattr360 will be correct and accurate. These details are entered by you directly at the third party payment service provider webpage and Mattr360 does not have any access whatsoever to your payment details.
III. Your use of these Third Party Payment Legal Professionals or Lawyers is subject to their Terms & Conditions. You understand that Mattr360 is not responsible or liable for the behavior, features, or content of any Third Party Payment service provider.
IV. Mattr360 cannot assist with a stop payment request for any payment scheduled using a Payment Account credit/debit card. In any such case, you must immediately and directly contact your credit/debit card company/bank.
13. PAYMENT, CANCELLATION & REFUND POLICY
I. Payment Policy: All fee has to be paid upfront or on 50% advance and 50% post the service for availing any paid service at Mattr360 or any such agreed terms before the initiation of the service.
II. Cancellation Policy: In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at support@mattr360.com.
III. Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 24 hours before final delivery time / Appointment time.
IV. Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 10 business days from the day the request for Cancellation was received.
V. Please note that there will be a nominal deduction (10%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
VI. Refund Policy: In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.
VII. In case your credit card/debit card/payment account has been accidentally over-charged, please notify Mattr360 of the same at the earliest. Mattr360 will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, Mattr360 will ask you to pay the same amount, non-payment of the same would directly affect the ongoing services with Mattr360
VIII. It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.
IX. In the majority of cases, there is NO other situation under which Mattr360 will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the Mattr360 team will work with you to reach a mutually acceptable solution. Mattr360 intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from Mattr360 cannot exceed the amount paid by the user at Mattr360 for availing the Lawyer’s service(s).
X. No refund in any case whatsoever can be claimed from Mattr360 for the amount paid to the Lawyer directly by the user.
XI. Please note that there will be a nominal deduction (10%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
14. DISCLAIMERS
I. You acknowledge that your use of the Mattr360 Services is solely at your own risk, and that you assume full responsibility for all risks associated therewith. All information, products or services contained on or provided through this Website are provided ‘as is’, without any warranty of any kind, express or implied, to the fullest extent permissible under applicable law. Mattr360 and its Affiliates hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, appropriateness, title, non-infringement and freedom from virus strains.
II. Third-party content may appear on this Website or may be accessible via links from this Website. We shall not be responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third-party content appearing on the Website. You understand that the information and opinions in the third-party content represent solely the thoughts of the author and is neither endorsed by us nor does it reflect our beliefs.
III. The Website may contain ‘hyperlinks’ to Websites neither owned nor controlled by us and we are not responsible for, and, unless otherwise noted specifically, make no representations or endorsements with respect to these Websites or with respect to any service or product associated with these Websites. By including these hyperlinks, we do not mean to state or imply that we sponsor, are affiliated with, or are legally authorized to use any trade name, registered trademark, service mark, logo, legal or official seal, or copyrighted symbol that may be reflected in the hyperlinks.
IV. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
V. Without limiting the foregoing, Mattr360 and its affiliates make no warranty as to the reliability, accuracy, timelines, usefulness, adequacy, completeness or suitability of the Mattr360 products and services provided hereunder. Mattr360 makes no representations or warranties about the satisfaction of government regulations.
VI. Mattr360 will take all necessary precautions to protect itself against failure of our hardware and our software. The Consumer acknowledges and agrees that temporary interruptions in service may occur, and that Mattr360 shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. Mattr360 makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. The Consumer acknowledges and agrees that in the event of failure, restoration of service may take several days.
VII. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part of it) with or without notice. In the event of a modification or discontinuance, all information submitted by you and others may be lost. You agree to keep a permanent record of all information provided to us, and you agree that all information submitted to us is at your sole risk. You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Website including without limitation messages and other communications. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
VIII. We do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not warrant or represent that the information available on or through the Website will be correct, accurate, timely, or otherwise reliable. We may (but are not obligated to) make improvements and/or changes to its features, functionality or content of the Website at any time. In no event shall we be liable for any such errors or defects.
15. DISCLAIMER OF WARRANTIES
I. You expressly understand and agree that: your use of the website is at your sole risk. All content and services on the website is provided solely on an ‘as-is/as-available’ basis. To the extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or use, as to the results you may achieve on account your use of the website, as to the results you may achieve on account of any relationship you elect to create with lawyer / professional, and non-infringement. Neither mattr360 nor any of its licensors or affiliates makes any representations or warranties regarding any lawyer / professional, including, without limitation, any lawyer / professional’s ability to obtain a favorable result for you.
II. We do not guarantee the accuracy or completeness of any content or services and we do not guarantee in any services or goods associated with the website will be error-free or uninterrupted, or that any service or good will continue to be available.
III. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
IV. No information, whether oral or written, obtained by you from us or through or from the website shall create any warranty not expressly stated in this agreement.
16. LIMITATION OF LIABILITY
I. We provide the Platform on an “as-is” basis and disclaim all warranties, express or implied.
II. We are not responsible for any disputes, claims, losses, or damages arising out of interactions between Clients and Legal Professionals.
III. Our total liability under this Agreement shall not exceed the commission received by us for the disputed transaction.
IV. You expressly understand and agree that we shall not be liable for any, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, failure to realize expected savings, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:
a) the use or the inability to use the website;
b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website;
c) invalid destinations, transmission errors, or unauthorized access to or alteration of your transmissions or data;
d) statements or conduct of any third party on the website;
e) your failure to receive any third party services or products requested through the website or
f) any other matter relating to the website. In no event are we liable to you for an amount in excess of the amount paid by you to us for the services in question, if any.
17. INTELLECTUAL PROPERTY
I. All content on the Platform, including text, graphics, and trademarks, is our property or licensed to us and may not be used without permission.
18. NOTICE
I. Mattr360 may provide notice to you- the Consumer, by e-mail to the e-mail address provided by you during registration, by a general notice on the Mattr360 Website. You may give notice to Mattr360 at any time via email to support@mattr360.com.
19. CONFIDENTIALITY AND PRIVACY CLAUSE
I. The Platform, Clients, and Legal Professionals agree to maintain strict confidentiality regarding all information, documents, communications, and data exchanged through the Platform.
II. Legal Professionals or Lawyers acknowledge that all client information shared through the Platform, whether written, oral, or electronic, is strictly confidential and shall not be disclosed to any third party without prior written consent of the Client, except as required by law.
III. Clients acknowledge that the Company is only a facilitator and does not control or monitor the independent professional advice provided by Legal Professionals or Lawyers.
IV. The Platform shall collect, store, process, and use personal data of Clients and Legal Professionals or Lawyers strictly in accordance with its Privacy Policy and applicable data protection laws.
V. The Company may use aggregated and anonymized data for internal analysis, improvement of services, marketing, and compliance purposes, provided such use does not personally identify Clients or Legal Professionals or Lawyers.
VI. The Company will implement reasonable technical and organizational safeguards to protect user data; however, it does not guarantee that unauthorized access, hacking, or data breaches will never occur.
VII. Confidentiality shall not apply to information that:
a) is already in the public domain;
b) is lawfully obtained by the receiving party without any breach of confidentiality;
c) is required to be disclosed under applicable law, regulation, or court order.
20. MODIFICATION OF TERMS
I. The Company/ Platform reserves the right, at its sole discretion, to update, revise, modify, or replace these Terms and Conditions at any time without prior notice.
II. Any such modifications will be effective immediately upon posting on the Platform, unless otherwise specified.
III. Continued access or use of the Platform after modifications constitute acceptance of the revised Terms.
IV. If a User does not agree to the modified Terms, their sole remedy is to discontinue use of the Platform.
V. The Company may, but is not obligated to, notify Users of significant changes via email, push notification, or by posting a notice on the Platform.
21. PROHIBITED USES
As a Client seeking legal services through the Platform, you agree and undertake not to use the Platform, directly or indirectly, for any of the following purposes:
I. False or Malicious Submissions: Submitting false, misleading, fabricated, or malicious enquiries, cases, or information.
II. Unlawful or Prohibited Activities: Engaging in or attempting to engage in any unlawful, illegal, fraudulent, or criminal activities, including but not limited to money laundering, terrorism, fraud, misrepresentation, or any other activity prohibited under applicable laws of India.
III. Intellectual Property Infringement: Infringing, misappropriating, or otherwise violating the intellectual property rights, proprietary rights, or confidentiality rights of the Company, any third party, or any professional engaged through the Platform.
IV. Platform Integrity and Security:
a) Attempting to hack, disrupt, disable, interfere with, or otherwise impair the proper working or security of the Platform;
b) Uploading, transmitting, or distributing any virus, malware, or other harmful code;
c) Harvesting, scraping, or collecting data, information, or content from the Platform without prior written authorization;
d) Creating multiple, fraudulent, or fake accounts with the intent to misuse the Platform.
V. Improper or Objectionable Content: Uploading, posting, transmitting, or sharing any defamatory, obscene, pornographic, indecent, abusive, offensive, hateful, or otherwise objectionable content or communication through the Platform.
VI. Violation of Law: Using the Platform in any manner that violates the provisions of the Information Technology Act, 2000, or any other applicable law, rule, or regulation in force in India.
VII. Consequences of Violation: Any violation of this Clause may result in the Client’s name being blacklisted from accessing or using the Platform in the future, and the Company reserves the right to report such violation to the relevant legal or regulatory authorities and to pursue any remedies available under law.
22. ASSIGNMENT
I. We may assign this contract at any time to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. We will post a notice on the Website regarding any change of ownership so that you have the opportunity to discontinue your use of the Website or cancel your registration if you do not wish to continue to use the Website and the Services under the new ownership. You may not assign, transfer or sublicense these Terms & Conditions to anyone else and any attempt to do so in violation of this section shall be null and void.
23. WAIVER AND SEVERABILITY OF TERMS
I. Our failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. If any provision of the agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the agreement shall remain in full force and effect.
24. INDEMNITY
II. The Client agrees to indemnify, defend, and hold harmless Mattr360, its affiliates, subsidiaries, holding companies, directors, officers, employees, agents, representatives, partners, licensors, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, causes of action, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and expenses, court costs, and penalties) arising out of or in connection with:
a) Your use of the Platform in breach of these Terms of Service, including but not limited to any misuse, fraudulent activities, unlawful acts, or violation of applicable laws or regulations;
b) Any interaction or engagement between you and any legal professional, lawyer, law firm, or third-party service provider engaged through the Platform;
c) Any content, information, or materials you provide to the Platform that are inaccurate, incomplete, misleading, infringe the rights of any third party, or otherwise violate applicable laws;
d) Any breach by you of any representation, warranty, covenant, or obligation under the terms in this agreement.
III. This indemnity obligation shall survive the termination or expiration of your use of the Platform or any Services provided therein.
IV. The Client acknowledges and agrees that this indemnity is uncapped and includes, without limitation, direct, indirect, incidental, consequential, punitive, and exemplary damages, as well as all reasonable costs of investigating, defending, or settling any claim, dispute, or proceeding.
V. This indemnity shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or relating to this indemnity shall be subject to the exclusive jurisdiction of the courts of Bhubaneswar.
VI. Notification & Defence: The Indemnified Parties shall promptly notify the Client in writing of any claim for which indemnity is sought under this Clause. The Client shall assume full control of the defence and settlement of such claim at its own cost, provided that the Indemnified Parties shall have the right to participate in such defence at their own expense. The Client shall not settle any claim in a manner that adversely affects the rights or interests of the Indemnified Parties without their prior written consent.
25. TERMINATION
I. We reserve the right to suspend or terminate any User’s access to our Services for violations of this Agreement.
26. PRIVACY POLICY
I. Use of our Services is also governed by our Privacy Policy, which details how we collect and use personal data.
27. DISPUTE RESOLUTION
I. Any disputes arising under this Agreement shall be resolved through arbitration at Bhubaneswar under applicable laws.
II. If arbitration is not possible, disputes shall be settled in the courts of Bhubaneswar.
28. GOVERNING LAW
I. This Agreement is governed by the laws of India, without regard to conflict of laws principles.
29. MODIFICATIONS
I. We reserve the right to modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance.
30. ENTIRE AGREEMENT
II. These Terms & Conditions, together with the privacy policy, which shall be deemed to be a part hereof and incorporated herein by reference represent the complete agreement between you and Mattr360 concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.
III. The Terms & Conditions shall commence upon the date you use the Website in any form. This Terms & Conditions and the licenses granted hereunder shall be terminated without notice in the event you (or any authorized person using your account) fail to comply with the Terms and Conditions of this Terms & Conditions or the rules for use of the Mattr360 service promulgated by Mattr360 from time to time. We may also cancel or suspend your registration for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension. Upon any termination, you will destroy all copies of Mattr360 materials in your possession and cease any access to or use of the Website. Upon this suspension or termination we may delete information, files, and other previously available content to you including but not limited to information provided by you. Mattr360 shall not be liable to you or any third party for any termination of your access to the Website and/or the Services.
IV. The provisions of this Terms & Conditions are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such a provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.
V. The failure of Mattr360 to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
VI. Your affirmative act of using this Website and/or registering for the Website or the Services constitutes your electronic signature to these Terms & Conditions, Privacy Policy that shall be deemed to be a part hereof and incorporated herein by reference and your consent to enter into agreements with us electronically.
I, the User/client
Understand the risks and benefits of the online consultation
Acknowledge and agree to assume the risk of the above-mentioned limitations pursuant to the use of Mattr360. I further understand and agree that no warranty or guarantee has been made to me concerning any consultation on particular problem, result, solution of my query / problem.
I understand that the laws that protect privacy and the confidentiality of personal and / or Professional Services’ information also apply to Mattr360, and that my information will be only used as defined by the Mattr360’s Terms & Conditions and Privacy Statement.
I understand that the consultation through Mattr360 may involve electronic communication of my personal information to other Lawyers who may be located in other areas, including out of state.
Notwithstanding User’s registration with National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India), User hereby expresses his interest and accord its willful consent to receive communication (including commercial communication) in relation to company name. User further confirms that any communication, as mentioned herein above, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and User has specifically opted to receive communication in this regard on the telephone number provided by the User.
If you do not agree to our Terms & Conditions or our Privacy Policy we kindly request you REFRAIN USING this Website.
31. CONTACT INFORMATION
For any questions regarding these Terms, contact us at:
Mattr360
+91-9040134066
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
32. ACKNOWLEDGMENT, EXECUTION AND ACCEPTANCE
I. By registering on the Platform, all Service Providers acknowledge that they have read, understood, and agreed to abide by this Code of Conduct. Failure to adhere to these standards may result in disciplinary action, including removal from the Platform.
II. The Parties agree that this Agreement is executed electronically. By clicking “I Agree,” “Accept,” or checking the acceptance box provided during the registration, the Service Provider consents to be bound by the terms of this Agreement, which shall be effective as of the date of such acceptance (“Effective Date”). The Parties agree that no physical signature is required, and that this electronic acceptance constitutes valid execution of this Agreement.